Stabilizing IT Staffing for a Leading Ohio Health System

Highlights

Expanded MSP to healthcare IT: A leading Ohio health system successfully extended its managed service program to include IT staffing, improving workforce oversight and operational consistency.

Greater workforce visibility: Aya helped establish standardized approval workflows and full visibility into contingent IT labor spend.

Long-term IT workforce stability: The partnership has supported 80–90 healthcare IT professionals across ongoing technology initiatives over the past eight years.

Improved recruiting outcomes: Aya filled critical roles including developers, project managers and EHR system analysts after the previous provider struggled to deliver specialized talent.

Table of Contents

A Case Study
The Challenge
The Solution
The Results
Partner with Aya Healthcare

A Case Study

When a leading Ohio health system expanded its managed service program (MSP) beyond clinical staffing to include IT, leaders needed greater visibility into contingent labor spend, a more consistent hiring process and a solution for critical projects that had stalled under an incumbent provider. Working with Aya Healthcare, through its subsidiary Bespoke Workforce Solutions, the organization built a stable IT workforce while improving operational efficiency over the past eight years.

The Challenge

After partnering with Aya Healthcare for more than two decades on clinical staffing support, the health system’s CIO made the strategic decision to expand its managed service program (MSP) to include IT staffing. While IT leaders recognized the department lacked visibility into contingent labor spend, had no formal approval workflow and struggled with inconsistent costs, they were understandably protective of their hiring process and hesitant to involve an outside partner.

At the same time, the department faced several operational challenges. Key challenges included:

• Limited visibility into contingent labor spend
• No formal approval workflow
• Inconsistent costs
• Critical IT projects delayed or rejected
• An incumbent provider whose offshore strategy failed to deliver the specialized talent the organization needed

Without a standardized approach, IT leaders lacked the transparency and flexibility needed to support critical technology initiatives.

The Solution

Aya Healthcare, through its subsidiary Bespoke Workforce Solutions, partnered closely with an internal executive sponsor and the IT leadership team to build trust and drive adoption.

Rather than imposing a new process, Aya prioritized collaboration. The team hosted regular roadshows, held office hours and maintained transparent communication to bring IT managers into the process and address concerns early. The client also selected its own vendor panel, strengthening buy-in and fostering productive relationships with staffing partners.

To improve efficiency, Aya implemented local staffing requirements for onsite roles and eliminated unnecessary travel. The team also focused recruiting efforts on high-demand healthcare IT roles, including developers, project managers and EHR system analysts, helping fill the critical gaps left by the previous provider’s offshore model.

The Results

Over the past eight years, Aya’s partnership has brought long-term stability and operational clarity to the client’s IT workforce.

Results at a glance

• 80 to 90 IT professionals supporting ongoing initiatives
• Eliminated unnecessary travel expenses
• Full visibility into departmental contingent labor spend
• Standardized approval workflows
• 15 Aya contractors converted to permanent employees in the last year alone

Today, the client’s IT department operates with greater efficiency, supported by a workforce partnership grounded in trust, collaboration and measurable results.

Partner with Aya Healthcare

Whether you’re expanding your MSP, strengthening your healthcare IT workforce or looking for greater visibility into contingent labor, Aya Healthcare delivers workforce solutions designed to support your organization’s long-term goals.

Explore Aya’s workforce solutions or contact our team to learn how we can help your organization build a more resilient workforce.