Hospital leaders praise Toccara for her outstanding care

A hospital’ CEO and emergency department director of nursing praised Toccara for the outstanding care she provided on two separate occasions.

For the first occasion, a patient’s husband and mother wrote a card that said, “Thank you for your four-plus hours of care, concern and great attitude during a very busy ER night. We really appreciate you. All the best wishes to you for a healthy wonderful 2023.”

For the second occasion, Toccara explained, “I was recognized for crushing the expected door-to-balloon time for a patient having an acute heart attack. Due to my keen assessment skills during triage, I immediately obtained an EKG in three minutes that revealed an active heart attack. The patient was rapidly placed in a core bed in the main ED where the ED and MD cardiologists could assess and promptly get the patient to the cath lab. Some people might wonder why this got so much praise when we do this every day, and it’s because the patient was not brought in by ambulance, so the staff didn’t have as much time to prepare for the incoming case. Additionally, this patient walked through the front door with her family and had atypical symptoms. I didn’t wait for her to finish the story. I asked the husband to relay further background so I could immediately obtain an EKG. And it’s a good thing I did! Lastly, because was no prep time, the team was not only able to conduct a very thorough and efficient STEMI Alert, we were able to crush the door-to-balloon time. Typically door-to-balloon time should be within 90 mins and we got it within 63 mins. ABSOLUTELY AMAZING!

Congratulations, Toccara! Your team appreciates you, and so do we!